Refugees Agency for Recovery and Rebuilding (RARR) (“RARR,” “we,” “our,” or “us”) is committed to protecting the privacy, dignity, and personal information of our website visitors, donors, partners, volunteers, beneficiaries, and all individuals who interact with us.

This Privacy Policy explains how we collect, use, store, share, and protect personal information through our website, communications, programs, and related services. We aim to operate in line with applicable laws of South Sudan and recognized good practices for humanitarian and nonprofit organizations.

We may collect the following information when you use our website or engage with us:

Personal Information

• Full name

• Email address

• Phone number

• Organization name

• Country or location

• Donation or inquiry details

Technical Information

• IP address

• Browser type

• Device information

• Pages visited

• Website usage data

Voluntary Information

Any information you choose to submit through contact forms, donation forms, partnership requests, surveys, or communications.

We may use collected information to:

• Respond to inquiries and requests

• Process donations and support requests

• Communicate updates, reports, and opportunities

• Improve our website and user experience

• Manage partnerships and volunteer engagement

• Monitor program effectiveness

• Maintain security and prevent fraud

• Comply with legal and regulatory obligations

Where donations are made, payment details may be processed through approved banks or trusted payment providers. RARR does not intentionally store sensitive payment information unless necessary for lawful accounting, auditing, or compliance purposes.

We do not sell personal data.

We may share limited information only when necessary with:

• Authorized staff or representatives

• Trusted service providers

• Banking or payment partners

• Auditors or legal advisers

• Regulators or authorities where required by law

• Donor or funding partners where reporting obligations apply and where appropriate safeguards are in place

We take reasonable administrative, technical, and organizational measures to protect information from loss, misuse, unauthorized access, disclosure, or alteration. However, no online system can guarantee absolute security.

As a humanitarian organization, we recognize that some communities we serve may be vulnerable. We seek to handle personal information with dignity, care, confidentiality, and only for legitimate operational purposes.

Our website may use cookies or similar technologies to improve performance, understand visitor behavior, and enhance user experience. You may control cookies through your browser settings.

Subject to applicable law, you may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion where appropriate

• Withdraw consent for certain communications

• Ask questions about how your data is used

To make a request, please contact us using the details below.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

We do not knowingly collect personal information from children through our website without appropriate legal basis or consent where required.

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised date.

For privacy questions, data requests, donations, or official inquiries, please contact:

Refugees Agency for Recovery and Rebuilding (RARR)
Email: sheikhadam@rarr2024.org
Phone: +211 929 274 528
Location: Wedweil Refugee Settlement, South Sudan

This Privacy Policy is a general website policy and should be reviewed periodically to reflect operational changes, payment systems, and legal requirements.